Japanese Style Fashionable Round Sunglasses Frames with Top Quality Women Golden Glasses Men Eyeglasses
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
My $19.95 Next-Day Delivery Nightmare: A Tale of Broken Promises & Automated Frustration 😠💸
Let me tell you about my terrible online shopping experience, hoping to prevent others from falling into the same trap. I've used this company twice before without issues, but this third time was a complete disaster, proving that this place is nothing more than an automated business that cares nothing about its customers. They promised "eligible for next day delivery," for which I paid $19.95, only to be told hours later my order would take 3 business days. I was absolutely furious; it felt like they were ripping customers off for services they charge for and do NOT provide. This blatant dishonesty compelled me to try and reach customer service for a refund of my delivery fee and to understand why the promise was broken.
Customer: Hello? I need to speak to someone about an order I placed. I paid for next-day delivery, and now I'm being told it won't arrive for three business days. CS Rep: I understand your frustration, and I apologize for the discrepancy regarding the delivery timeframe. Let me look into this for you. Can I please get your order number? Customer: It's [Order Number]. The website clearly stated "eligible for next day delivery," which is why I paid the extra $19.95. This is completely unacceptable, and I feel I've been misled. I want that delivery fee refunded immediately. CS Rep: Thank you for providing that. I see the note about the processing time. It appears certain lenses or frame types can impact the "next day" availability, even if the option is shown initially. While the site aims for accuracy, there can sometimes be a delay between order placement and the system updating. I truly apologize for this miscommunication. I will submit a request to our billing department for a full refund of your $19.95 next-day delivery fee. Customer: So, you're admitting the service I paid for isn't being provided, but I have to wait for a "request"? This is exactly what I encountered trying to get a refund earlier, and it's why your customer service is so frustratingly automated. I expect that refund to be processed quickly, not passed around. CS Rep: I completely understand your concern about the process, and I assure you I'm escalating this for a swift resolution. You should see the refund processed within 3-5 business days. Again, I deeply regret the inconvenience and the misleading information you received.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unfulfilled promises and frustratingly inadequate customer service.
From Delivery Disasters to Dream Deals: My Unexpectedly Amazing Mozaer.com Experience! ✨
Ever since I started wearing them, I’ve noticed a significant shift in how I perceive my own style – and how others perceive it too! They've become that indispensable accessory that effortlessly elevates any outfit, from casual to chic. If you’re ready to experience that same perfect blend of elegance and modern flair, you absolutely have to see these stunning Japanese Style Round Eyeglasses. Trust me, they're more than just frames; they're a confidence booster. Let me tell you, my last online shopping experience for glasses was an absolute nightmare! 😤 I paid extra for next-day delivery, excited to get my new frames, only to be told days later that they wouldn't arrive for three business days. It felt like a blatant rip-off, charging for a service they simply didn't provide. Trying to get a refund for that delivery fee was an exercise in pure frustration – endless automated systems and unhelpful 'requests' that took ages to process. I was so angry and felt completely misled by their dishonest promises and terrible customer service. ðŸ˜
After that horrendous ordeal, I was incredibly hesitant to try another online glasses store. But I desperately needed new glasses, and a friend recommended Mozaer.com, promising a different kind of experience. Skeptical but hopeful, I decided to give them a shot. 🤔
To my surprise, Mozaer.com was a breath of fresh air! ✨ The ordering process was so smooth and intuitive, a stark contrast to my previous chaotic experience. I was looking for new frames, and even considered getting some reading glasses for men. The positive review I saw truly reflected my experience: "Absolutely no problem with my glasses. I would have easily paid $400.00 plus with the lenses I wanted if I went with my eye doctor. Mozaer.com saved me a good $300.00 for quality glasses." That's exactly how I feel! The quality of my new Japanese Style Fashionable Round Sunglasses Frames is fantastic, and the price? Unbeatable! Their customer service, though I barely needed it, was responsive and genuinely helpful when I had a quick question about sizing. No automated run-arounds, just real people helping real customers. I couldn't be happier! This is how online shopping should be! 😃
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